Lord of The Ring Night Light Ver 2
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Frequently Asked Questions
You have questions? We’re here to help.
Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at info@hirosarts.com.
Estimate shipping date varies depending on each product.
We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 10 business days. The processing time for custom orders such as Pokemon keycaps, lamps is 3 – 4 weeks. Shipping takes over 8 - 20 days on average, depending on your location.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at info@hirosarts.com.
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Let customers speak for us
7000+ Reviews
This was a beautiful, true to the picture item❤️. It was a gift for a colleague and we all loved it. Just a beautiful piece of art. The seller was quick and respectful when answering my concerns about shipping. I will definitely look into getting another piece through here.
Wanda McLovin
Verified Buyer
Honestly stunned by the amount of detailing that went in to making the keycap. Perfect sizing, got exactly what was requested done and even went out of their way to send an item that was missing initially with no issues! Would highly recommend!
Lance
Verified Buyer
Awesome!! I got this as a wedding gift for a friend and it did not disappoint, came wrapped super safely and all the different light settings worked perfectly after putting batteries in the remote. It has a good weight to it and feels+looks quality, supper happy with it!
Yui
Verified Buyer
Bought this for a present for my brother and he is going to absolutely love it. Great quality, I asked for a few things to be changed and it’s perfect. I have had a few problems with Etsy sellers before but this seller was amazing. Thank you!
Leah Sargent
Verified Buyer
The lamp is very realistic and detailed, and the RGB LED makes it look like it's underwater. The only problem is that the remote control doesn't come with a battery, so I had to buy one separately. Other than that, it's a great product and I highly recommend it to any Gundam fan.
Travis
Verified Buyer
FROM OUR BLOG
View all![[Art Contest] Design Your Dream Lamp 2024](https://i0.wp.com/hirosarts.com/wp-content/uploads/2024/04/contest-design-lamp.png?w=1080)
- Apr
- Brand Updates
[Art Contest] Design Your Dream Lamp 2024
In honor of International Day of Families, we’re inviting you to design a lamp that embodies the warmth and joy of your family. Every accepted entry will win 1 Voucher 20% off and a chance to win your dream lamp: Prizes (Shipping fee included) First prize: 1 epoxy lamp based on your design & 1 […]
Read more →
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