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Frequently Asked Questions
You have questions? We’re here to help.
Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at info@hirosarts.com.
Estimate shipping date varies depending on each product.
We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 10 business days. The processing time for custom orders such as Pokemon keycaps, lamps is 3 – 4 weeks. Shipping takes over 8 - 20 days on average, depending on your location.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at info@hirosarts.com.
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Let customers speak for us
12.000+ Reviews
This was a beautiful, true to the picture item❤️. It was a gift for a colleague and we all loved it. Just a beautiful piece of art. The seller was quick and respectful when answering my concerns about shipping. I will definitely look into getting another piece through here.
Wanda McLovin
Verified Buyer
Honestly stunned by the amount of detailing that went in to making the keycap. Perfect sizing, got exactly what was requested done and even went out of their way to send an item that was missing initially with no issues! Would highly recommend!
Lance
Verified Buyer
Awesome!! I got this as a wedding gift for a friend and it did not disappoint, came wrapped super safely and all the different light settings worked perfectly after putting batteries in the remote. It has a good weight to it and feels+looks quality, supper happy with it!
Yui
Verified Buyer
The lamp is very realistic and detailed, and the RGB LED makes it look like it's underwater. The only problem is that the remote control doesn't come with a battery, so I had to buy one separately. Other than that, it's a great product and I highly recommend it to any Gundam fan.
Travis
Verified Buyer
A little small otherwise nothing to complain about.
Samuel
Verified Buyer
Super cute and looks create on my keyboard. The keys are heavy so make sure your switches can support them!
PinFixV
Verified Buyer
Very well packaged and arrived quicker than expected. Really highly recommended.
Maria
Verified Buyer
These were perfect! Exactly what I was looking for to put on my keyboard and they fit perfectly. No mismatch in size either, they were level with my other keys.
Kade V.
Verified Buyer
Impress how quickly it ended up being here. Actually turn up before their bday. Mega happy with the quality and protection was fab Thank you so much.
Rayn S.
Verified Buyer
love this keycap. the dragon is just as detailed as in the pictures. can’t wait to put it on my keyboard!
Quynh H.
Verified Buyer
I was nervous about ordering after reading a few of the reviews, but I'm so glad I took the chance. Phenomenal piece!
Tori C.
Verified Buyer
Well made, looks great, exactly described, and is perfect!
Amanda A.
Verified Buyer
My costom order came out great! Love the details and color choices.
Ivan S.
Verified Buyer
I am obsessed with this Godzilla lamp! I ordered it for my husband and despite ordering the smallest size available, it is still amazing and big. The quality of the artwork is phenomenal. I will definitely be ordering from here again!
Alicia R.
Verified Buyer
Looks great on my keyboard! Fits great and the fish looks so amazing!
Meraere
Verified Buyer
The item is beautiful! It has many different light settings, so it can shine in any color you want. It is a tiny bit precarious when standing, but as long as it’s not on a wobbly surface, it should be fine. I did have a little trouble getting a hold of the seller after my item didn’t arrive on time, but we managed to resolve things fairly easily in the end. Overall, a great purchase!
Dakota
Verified Buyer
Item is amazing I can’t wait to give it to my brother from another mother. He is a huge Godzilla fan everything came packaged so nice and arrived on time. Amazing work quality a true work of art. Highly recommended.
Katie
Verified Buyer
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A lamp holder is the key connector between your bulb and lamp base, keeping the bulb secure and powered. Choosing the right one might not be the most exciting part of lighting, but hey, no lamp holder, no light! However, not all lamp holder types are compatible with every type of lamp. Things can get […]
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