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Frequently Asked Questions
You have questions? We’re here to help.
Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at info@hirosarts.com.
Estimate shipping date varies depending on each product.
We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 10 business days. The processing time for custom orders such as Pokemon keycaps, lamps is 3 – 4 weeks. Shipping takes over 8 - 20 days on average, depending on your location.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at info@hirosarts.com.
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Let customers speak for us
12,000+ Reviews
It came exactly as pictured!! Absolutely incredible Mando lamp. THIS IS THE WAY
Amanda Biermann
Verified Buyer
Honestly stunned by the amount of detailing that went in to making the keycap. Perfect sizing, got exactly what was requested done and even went out of their way to send an item that was missing initially with no issues! Would highly recommend!
Lance
Verified Buyer
What a beautiful little light. It arrived packaged very carefully and I love it. More, came wrapped super safely and all the different light settings worked perfectly after putting batteries in the remote. Supper happy with it!
Yui
Verified Buyer
Very realistic and detailed, and the RGB LED makes it look like it's underwater. The only problem is that the remote control doesn't come with a battery, so I had to buy one separately. Other than that, it's a great product.
Travis
Verified Buyer
It is an amazing nightlight, well crafted, and very detailed. The seller is very friendly and very reliable. I highly recommend this shop.
Samuel
Verified Buyer
Super cute and looks create on my desk. The lamp is beautiful, even better than the picture. I really like the blue light color, because it looks fantastic with the waves on top
PinFixV
Verified Buyer
These were perfect! Exactly what I was looking for to put on my keyboard and they fit perfectly. No mismatch in size either, they were level with my other keys.
Kade V.
Verified Buyer
Impress how quickly it ended up being here. Actually turn up before their bday. Mega happy with the quality and protection was fab Thank you so much.
Rayn S.
Verified Buyer
Came earlier than expected and I absolutely love it! Sent as a gift to my friend house and she loved it too! Ended up buying a lamp for myself and I can't wait for it to come!
Kristen
Verified Buyer
I was nervous about ordering after reading a few of the reviews, but I'm so glad I took the chance. Phenomenal piece! My kids are obsessed with it, and I might have to buy another one
Tori C
Verified Buyer
Well made, looks great, exactly described, and is perfect! moreover, the packaging was top-notch, tons of layers to keep it safe during shipping. No damage at all, and it arrived super fast
Amanda A.
Verified Buyer
The lamp is absolutely stunning. I got this lamp for my bf's birthday. The only things that bugged me, personally, the remote to control the LEDs didn't come with a battery. Overall, I would still recommend this
Anna
Verified Buyer
I am obsessed with this Godzilla one! I ordered a small one for my husband. Will definitely be ordering some big one later from here
Alicia R.
Verified Buyer
Looks great on my keyboard! Fits great and the fish looks so amazing!
Meraere
Verified Buyer
I got this as a gift for my dad! We both love star wars and Darth Vader. Better than expected, very happy with it
Brandon Buhse
Verified Buyer
Item is amazing I can’t wait to give it to my brother from another mother. He is a huge Godzilla fan everything came packaged so nice and arrived on time. Amazing work quality a true work of art. Highly recommended.
Katie
Verified Buyer
Really impressed with this lamp. Looks great, lights up the room perfectly, and is affordable! Highly recommend
Shelli
Verified Buyer
Arrived as indicated in the wait time. Took a while but it is so worth it! It is well-crafted, paying attention to detail. My son and I loves it! Highly recommend!
Bebeth
Verified Buyer
Just a beautiful piece of art. Came later than expected but when reaching out to the company they were incredibly nice and gave me an update!
Wanda McLovin
Verified Buyer
Amazing quality, also came in very quickly during holidays. Son loved it, thank you!
Mel
Verified Buyer
Lovely light. Very well made and arrived very quickly. Would recommend a look through. Thank You.
Chris
Verified Buyer
My husband loves it! A wonderful gift for a Godzilla fan.
Ashley
Verified Buyer
My items arrived, it is perfect. Exactly as shown in the picture, and a great gift for my mother.
Bernadine Patterson
Verified Buyer
Very well packaged and arrived quicker than expected. Really highly recommended.
Maria
Verified Buyer
This is gorgeous! I absolutely love it. Highly recommend.
Bethany
Verified Buyer
The art of the keycap is beautiful! The colors pop just like the picture! It did arrive damaged, the part that attaches to the keyboard was broken. I was able to repair it and it’s now working great!
Mogodd
Verified Buyer
Great product! Exactly as shown in the pictures and I can adjust the light with the remote control. Shipping took a little longer and unfortunately it didn't arrive on time, but that's not the manufacturer's fault, it's the post office's.
Navleen Kurakh
Verified Buyer
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Not Blue Light, What Color Light Is Best for Sleep?
What color light is best for sleep if you want to fall asleep faster and sleep more deeply? While blue light gets most of the blame, the truth is that different light colors affect your brain and melatonin levels in very different ways. In this article, we’ll explore the science behind light and sleep, compare […]
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