Shop by category

Best Sellers

View all

PC Set up

New arrival

View all

Home decor

Resin Anniversary Gifts

Frequently Asked Questions

You have questions? We’re here to help.

Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at info@hirosarts.com.
We begin processing your order as soon as it is received. Estimate shipping date varies depending on each product. We process orders on business days, which are Monday through Friday, Eastern Standard-Times. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. The majority of orders are produced and shipped within 7-10 business days. The processing time for custom orders such as Pokemon keycaps, custom wrist rest is 3 – 4 weeks. Shipping takes over 8-20 days on average during COVID-19, depending on your location. Note: The estimated shipping date on our webpage is the date when the parcel will be shipped out.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries). Please note that due to COVID-19, shipping times may be delayed.
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status. To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process, please email us at info@hirosarts.com.
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Frequently Asked Questions

Let customers speak for us

7000+ Reviews

Wanda McLovin Wanda McLovin
This was a beautiful, true to the picture item❤️. It was a gift for a colleague and we all loved it. Just a beautiful piece of art. The seller was quick and respectful when answering my concerns about shipping. I will definitely look into getting another piece through here.

Wanda McLovin

Verified Buyer

Lance Lance
Honestly stunned by the amount of detailing that went in to making the keycap. Perfect sizing, got exactly what was requested done and even went out of their way to send an item that was missing initially with no issues! Would highly recommend!

Lance

Verified Buyer

Yui Yui
Awesome!! I got this as a wedding gift for a friend and it did not disappoint, came wrapped super safely and all the different light settings worked perfectly after putting batteries in the remote. It has a good weight to it and feels+looks quality, supper happy with it!

Yui

Verified Buyer

Leah Sargent Leah Sargent
Bought this for a present for my brother and he is going to absolutely love it. Great quality, I asked for a few things to be changed and it’s perfect. I have had a few problems with Etsy sellers before but this seller was amazing. Thank you!

Leah Sargent

Verified Buyer

FROM OUR BLOG

View all
50+ Unique Housewarming Gift Ideas to Warm Every New Home
  • Nov
  • Resin Art 101

50+ Unique Housewarming Gift Ideas to Warm Every New Home

Looking for useful housewarming gifts that are both meaningful and unique? The article will provide an extensive list of unique housewarming gift ideas. These gifts are designed to help your loved ones with their new home’s preparations and decorations.  1. Customized Welcome Mat  Price Range: $30 - $100 A personalized welcome mat is a kind […]

Read more →

See What The Press Talk About Us!