Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at HirosartVN@gmail.com.
Credit cards are charged at the time of order processing.
We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Estimate shipping date varies depending on each product. It is written on every product page on our website.
We process orders on business days, which are Monday through Friday, Eastern Standard-Times. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. The majority of orders are produced and shipped within 7-10 business days. The processing time for custom orders such as Pokemon keycaps, custom wrist rest is 3 – 4 weeks. Shipping takes over 8-20 days on average during COVID-19, depending on your location.
Note: The estimated shipping date on our webpage is the date when the parcel will be shipped out.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries). Please note that due to COVID-19, shipping times may be delayed.
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to HERE and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process, please email us at HirosartVN@gmail.com.
We do not offer Saturday as a specific shipping option, but as we ship USPS, it is possible to receive deliveries on Saturday.
While shipping carriers will make every effort possible to ensure that packages meet their delivery dates, unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please send an email to HirosartVN@gmail.com. and we will gladly assist.
We do not accept returns or exchanges unless the item you purchased is defective by the production process.
For additional information on returns, please email us at HirosartVN@gmail.com.
Yes. It depends on your local customs policy. You are responsible for paying customs or taxes, duties and tariffs (if any) that your country may assign to you.
Note: If the parcel is returned or transferred to the local over-good facility because of the unpaid import duties, Hirosart won’t take responsibility for the parcel. We may not give the refund for such reason.
(2) Visa Credit/Debit Card
We’re open for business 24/7.
Our head office is located at 30 Tran Huu Duc, Nam Tu Liem District, Hanoi, Vietnam, 10000.
(1) As a member of Hirosart, you will be regularly updated with our special sale events, news… via email
(2) Hirosart also has a tradition to present birthday gifts for family members
Click here to sign up today and start enjoying membership privileges!
Please feel free to contact us via fanpages or firstname.lastname@example.org if you have any queries.