ORDER STATUS & TRACKING
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to HERE and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process, please email us at info@hirosarts.com.
SHIPPING & DELIVERY POLICY
• Shipping takes over 30-45 days on average during COVID-19. The longest shipping time is 140 days. It counts from the day when you have tracking info.
• By default, hirosart.com will ship its most orders via USPS by default (Extra shipping fee required if the shipping address is the remote area) if you purchase the expedited shipping. If you want to use other couriers for expedited shipping, please leave notes at checkout. Meanwhile, try to contact us to calculate the shipping fee.
• Please don’t provide us addresses under PO Boxes, military and restricted areas, all naval ports and Jurong Island. All carriers refuse to ship to these areas.
• If an item is lost/damaged during shipping, we’ll do everything we can to resolve the situation. In many cases, that means sending a new product to the buyer at no additional cost.
• For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.