Blind Box Keycaps
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Frequently Asked Questions
You have questions? We’re here to help.
Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at info@hirosarts.com.
Estimate shipping date varies depending on each product.
We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 10 business days. The processing time for custom orders such as Pokemon keycaps, lamps is 3 – 4 weeks. Shipping takes over 8 - 20 days on average, depending on your location.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at info@hirosarts.com.
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Let customers speak for us
12,000+ Reviews
The keycaps are amazing, great quality throughout and all relevant stakeholders including the client were pleased with the outcome.
XBOX
Verified Buyer
Honestly stunned by the amount of detailing that went in to making the keycap. Perfect sizing, got exactly what was requested done and even went out of their way to send an item that was missing initially with no issues! Would highly recommend!
Lance
Verified Buyer
Awesome!! What a beautiful little light. It arrived packaged very carefully and I love it. My friend will love it too! More, came wrapped super safely and all the different light settings worked perfectly after putting batteries in the remote. It has a good weight to it and feels+looks quality, supper happy with it!
Yui
Verified Buyer
The lamp is very realistic and detailed, and the RGB LED makes it look like it's underwater. The only problem is that the remote control doesn't come with a battery, so I had to buy one separately. Other than that, it's a great product and I highly recommend it to any Gundam fan.
Travis
Verified Buyer
It is an amazing nightlight, well crafted, and very detailed. The seller is very friendly and very reliable. I highly recommend this shop.
Samuel
Verified Buyer
Super cute and looks create on my desk. The lamp is beautiful, even better than the picture. I really like the blue light color, because it looks fantastic with the waves on top
PinFixV
Verified Buyer
Very well packaged and arrived quicker than expected. Really highly recommended.
Maria
Verified Buyer
These were perfect! Exactly what I was looking for to put on my keyboard and they fit perfectly. No mismatch in size either, they were level with my other keys.
Kade V.
Verified Buyer
Impress how quickly it ended up being here. Actually turn up before their bday. Mega happy with the quality and protection was fab Thank you so much.
Rayn S.
Verified Buyer
Came earlier than expected and I absolutely love it! Sent as a gift to my friend house and she loved it too! Ended up buying a lamp for myself and I can't wait for it to come!
Kristen
Verified Buyer
I was nervous about ordering after reading a few of the reviews, but I'm so glad I took the chance. Phenomenal piece! the Catbus and Totoro are so detailed, and the light colors are calming. My kids are obsessed with it, and I might have to buy another one
Tori C
Verified Buyer
Well made, looks great, exactly described, and is perfect! moreover, the packaging was top-notch, tons of layers to keep it safe during shipping. No damage at all, and it arrived super fast
Amanda A.
Verified Buyer
The lamp is absolutely stunning and the craftsmanship is amazing. My fiance LOVES Link and I got this for his birthday. He audibly gasped when he first saw it and adores it. The only things that bugged me, personally, the remote to control the LEDs didn't come with a battery. It takes a 3V button battery so make sure you have one when it comes in or the remote won't work. Overall, I would HIGHLY recommend this and we still LOVE the lamp!
Anna
Verified Buyer
I am obsessed with this Godzilla lamp! I ordered it for my husband and despite ordering the smallest size available, it is still amazing and big. The quality of the artwork is phenomenal. I will definitely be ordering from here again!
Alicia R.
Verified Buyer
Looks great on my keyboard! Fits great and the fish looks so amazing!
Meraere
Verified Buyer
This lamp is so perfect to be an accent piece for the more adventurous decor design plans that it would be a disservice to not purchase a model for yourself.
Extremely well made, packaged with utmost care, and being an all around awesome product make this purchase an easy entry into the pantheon of all-time favorite personal purchases!
Dakota
Verified Buyer
Item is amazing I can’t wait to give it to my brother from another mother. He is a huge Godzilla fan everything came packaged so nice and arrived on time. Amazing work quality a true work of art. Highly recommended.
Katie
Verified Buyer
Really impressed with this lamp. Looks great, lights up the room perfectly, and is affordable! Highly recommend
Shelli
Verified Buyer
The Cypher lamp looks amazing. The resin is clear and bright, and it hasn’t yellowed even after weeks of use. The light is just the right brightness, perfect for a desk lamp. The packaging was very careful, so it arrived in perfect condition despite the long shipping time
Lexi
Verified Buyer
This was a beautiful, true to the picture item❤️. It was a gift for a colleague and we all loved it. Just a beautiful piece of art. The seller was quick and respectful when answering my concerns about shipping. I will definitely look into getting another piece through here.
Wanda McLovin
Verified Buyer
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