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Frequently Asked Questions

You have questions? We’re here to help.

Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at info@hirosarts.com.
Estimate shipping date varies depending on each product. We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 10 business days. The processing time for custom orders such as Pokemon keycaps, lamps is 3 – 4 weeks. Shipping takes over 8 - 20 days on average, depending on your location.
The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status. To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at info@hirosarts.com.
In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.
If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.
Frequently Asked Questions

Let customers speak for us

7000+ Reviews

Wanda McLovin Wanda McLovin
This was a beautiful, true to the picture item❤️. It was a gift for a colleague and we all loved it. Just a beautiful piece of art. The seller was quick and respectful when answering my concerns about shipping. I will definitely look into getting another piece through here.

Wanda McLovin

Verified Buyer

Lance Lance
Honestly stunned by the amount of detailing that went in to making the keycap. Perfect sizing, got exactly what was requested done and even went out of their way to send an item that was missing initially with no issues! Would highly recommend!

Lance

Verified Buyer

Yui Yui
Awesome!! I got this as a wedding gift for a friend and it did not disappoint, came wrapped super safely and all the different light settings worked perfectly after putting batteries in the remote. It has a good weight to it and feels+looks quality, supper happy with it!

Yui

Verified Buyer

Leah Sargent Leah Sargent
Bought this for a present for my brother and he is going to absolutely love it. Great quality, I asked for a few things to be changed and it’s perfect. I have had a few problems with Etsy sellers before but this seller was amazing. Thank you!

Leah Sargent

Verified Buyer

Travis Travis
The lamp is very realistic and detailed, and the RGB LED makes it look like it's underwater. The only problem is that the remote control doesn't come with a battery, so I had to buy one separately. Other than that, it's a great product and I highly recommend it to any Gundam fan.

Travis

Verified Buyer

FROM OUR BLOG

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Hirosart's Meaningful Collaboration with Operation Smile Vietnam
  • Mar
  • Brand Updates

Hirosart's Meaningful Collaboration with Operation Smile Vietnam

In honor of International Women's Day, Hirosart is embarking on a compassionate journey with Operation Smile Vietnam to bring smiles to the faces of two Vietnamese girls facing cleft lip and palate challenges. Join us in our mission to raise funds for life-changing surgeries through two impactful programs. Program 1: Illuminate Lives with CLEARANCE SALES […]

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